Frequently Asked Questions

You can cancel or change your order by contacting our customer service. You can use our contact us page or email us at stevensredcatshop@gmail.com. 

If you do not get an order confirmation, please make sure to check your Junk/SPAM mail. You may also need to log in to your REDCAT account to make sure the order was placed. If you are unable to locate your order confirmation, you may contact us via our contact us options or email at stevensredcatshop@gmail.com. 

Yes; you may place an order through the phone. Our customer service representative will guide you through any questions you may have and help with ordering, payment, and delivery.

Yes, we’d be happy to send you a replacement. Please follow the instructions on our Refund Policy, and we’ll get started on a replacement for you.  

REDCAT apparel is made with the highest-quality shirts from manufacturers around the world, depending on season, location, and special events. We produce our final product ourselves which includes designing, printing, embroidering, and packaging using commercial scale machines.

We accept major credit cards including Visa, Discover, MasterCard, Amex, JCB as well as PayPal, Venmo, Apple Pay, and Google Pay. 

We use Shopify PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. It's fully secure for payment processing, so you can accept payments without worrying about credit card security.  

In the event something is not right with your item(s), please contact us as soon as possible. To start a return request, please email stevensredcatshop@gmail.com first. We will direct you for the next steps.

Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days. 

Please note: Return inquiries must be submitted as soon as possible and no later than 30 days following the receipt of your order. You can see more information on our Refund Policy .      

Once an order is placed, it typically takes 1-2 business days to process your item(s) and ship them. Once your order has shipped, please allow up to 24 hours for tracking to be updated. You can track your order through:

1. The shipping confirmation email we send you with the tracking information.

2. Your REDCAT account using the "Track my order" button.

United States customers: we ship through UPS and USPS. 

Canada customers: we ship through UPS and USPS. 

For all other countries: we ship through UPS.